Five ATM Repair Signs that an ATM Owner Must Not Ignore!

It is difficult to imagine life without ATMs. They are one of life's greatest conveniences. Having cash available at all times of the day is undoubtedly a lifesaver.

In emergencies, it's frustrating to find an ATM out of service. Customers may transfer to other ATMs instead, resulting in a loss of profit for the ATM owner. To prevent this, banks and ATM owners must always be vigilant about ATM maintenance. It is never a good idea to put off calling an ATM service company. Therefore, there are some definite signs that they must not ignore. These signs may look harmless at first but can result in substantial repair bills later, that’s why it is important to regularly check your ATM machines for any signs of malfunctioning.  

A worn-out card reader

Your ATM or credit card may have a dark stripe on the back. This is a magnetic strip containing data about the card owner and his card; it is an important feature that allows the ATM reader to verify the card.

A machine's ATM card reader can wear out if it is constantly used. When this occurs, a transaction cannot be completed because the ATM reader cannot verify the users' banking information. An ATM service company can determine if the reader is in need of repair, cleaning, or replacement.

Unresponsive keypad

Many new models of ATMs in the market feature a touch screen. However, there are still several ATMs which have a physical keypad that enables people to enter important information such as their pin or passcode to complete the transaction. When keypads break, ATMs are rendered unusable. In addition, buttons can become stuck and stop responding. This problem requires an ATM service company to attend to it since the ATM must be disassembled.

Malfunctioning receipts

Paper receipts are generated at the end of a transaction to let people keep a record of their transactions. However, as is the case with every machine, they are prone to breakdowns and malfunctioning. Periodically, an ATM machine may develop an issue dispensing paper receipts. If the ATM runs out of paper, the maintenance staff could check to see if the machine is jammed and fix it. They will also check the ink levels to see if they need to replace the ink.

Issues with the software

In modern ATMs, the software is what drives the system. The software can experience glitches from time to time, but repair professionals can scan for viruses, install and update software, and troubleshoot problems.

Defective cash dispenser

People visit ATMs primarily for cash withdrawals. If the dispenser doesn't give out enough cash or doesn't give any money at all, customers become frustrated. They may even file a claim against the owner for the amount they were taken from their account but did not receive.

Final Thoughts

An ATM is an exceptional gift given to humanity by science. The convenience brought to people has revolutionized the banking sector. However, a machine is ought to malfunction sometime and an ATM machine is no exception. To avoid putting your clients in an inconvenient position, we suggest you keep a regular check on the performance of the ATM machine. For reliable ATM services, contact ATM Universal Processors today!